1 Introduction
Royal Game ("we", "us") deeply respects your privacy. This Privacy Policy explains what information is collected when you visit the Royal Game website, create an account, or use our services — why it is collected and how it is kept secure.
We understand that sharing personal information online can feel uncertain. Royal Game is committed to resolving that uncertainty and demonstrating that your data is completely safe with us. This document is written in plain English so every player can understand it with ease.
Important: By using Royal Game's services, you are deemed to have accepted this privacy policy.
2 What Information Is Collected
Royal Game collects two types of information — what you provide directly and what is gathered automatically while you use the platform.
Direct Data (What You Provide)
- Full name (as it appears on your National ID)
- Mobile number (Mobile Pay/Nagad/Rocket number)
- Date of birth (for age verification)
- Email Address (Optional)
- National ID number and photo (for KYC verification)
- Payment transaction details (amount, timestamp, transaction ID)
Indirect Data (Automatically Collected)
- IP address & device information
- Browser Type & Operating System
- Time spent on site and pages visited
- Gaming Activity & Betting History
- Login Time & Location Data
3 How We Collect Your Information
Royal Game collects information in the following ways:
- Registration Form: Directly from you when you create an account
- KYC Process: From documents uploaded during identity verification
- Payment Gateway: From the payment provider during deposits and withdrawals
- Cookies & Tracking: Automatically collected while using the website
- Support Contact: Via live chat or email
Our Assurance: Royal Game will never ask for your bank PIN, Mobile Pay PIN, or password. If anyone asks for these, treat it as fraud.
4 Purpose of Data Use
Your data is used only for specific purposes. Royal Game never uses your information beyond what is necessary.
- Account Management: To secure registration, login, and account protection
- Identity Verification: To verify legal compliance and age
- Payment Processing: To process deposits and withdrawals
- Fraud Prevention: To detect and prevent suspicious activity
- Service Improvement: To analyze and improve your experience
- Contact: To send important updates, bonus offers, and support
- Legal Compliance: To meet regulatory requirements
5 Data Sharing Policy
Royal Game does not sell your personal data to third parties. However, there are limited circumstances where data may be shared:
- Payment Providers: Solely to process transactions with Mobile Pay, Nagad, and Rocket
- Game Provider: Only the minimum data necessary to operate the games
- Law Enforcement: When required by a valid legal order or investigation
- Security Provider: Minimum data shared with fraud detection services
In all cases, strict confidentiality agreements are in place before any data is shared. Third parties are required to comply with Royal Game's privacy standards.
To be clear: Your data is never shared with any third party for marketing or advertising purposes.
6 Data Storage
All data is retained for as long as your account remains active. After closure, certain data may be kept for up to 5 years to meet legal obligations.
Data Retention Period
- Account data: 5 years after account closure
- Transaction records: 7 years (in accordance with financial regulations)
- KYC Documents: 5 years
- Log Files & Session Data: 90 days
- Support contact records: 2 years
Once the retention period expires, your data is securely deleted. If you request early deletion, we will fulfill it unless we are legally required to retain it.
7 Security Measures
Royal Game applies the highest industry security standards to protect your data. Our security measures are outlined below:
- SSL/TLS Encryption: All data transmissions are secured with 128-bit encryption
- Two-Factor Authentication (2FA): An extra layer of security at login
- Auto Logout: Session automatically ends after inactivity
- Firewall & DDoS Protection: Protection Against Cyber Attacks
- Regular Security Audits: Audited by third-party security experts
- Restricted Access: Only authorized personnel can access your data
Your Role: You play an important role in keeping your account secure. Use a strong password and never share your login credentials with anyone.
8 Cookie Policy
Cookies are small text files stored in your browser. Royal Game uses cookies to enhance your experience and ensure the platform runs smoothly.
Cookies We Use
- Essential Cookies: To maintain your login session. The site cannot function without these.
- Performance Cookies: To measure site speed and performance
- Preference Cookies: To remember your language preferences and settings
- Analytics Cookies: To understand user behavior (optional)
You can disable all non-essential cookies from your browser settings at any time. Please note that doing so may affect certain features of the site.
9 Your Rights
You have the following rights regarding your personal data:
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request that your data be deleted, provided there are no legal obligations preventing this.
Right to Portability
You can request a download of all the data we hold about you.
Right to Object
You can object to the processing of your data for specific purposes.
Right to Restriction
You can request that the processing of your data be restricted in certain circumstances.
To exercise any of the rights listed above Help Center Visit the page or email us directly at support@royalgame.onl. We'll get back to you within 30 days.
10 Child Protection
Royal Game strictly prohibits anyone under 18 from using our services. We do not knowingly collect personal data from minors.
If we determine that a minor has inadvertently created an account, that account will be immediately closed and all associated data will be deleted.
If a parent or guardian suspects their child is using Royal Game, please contact us immediately.
11 Change Notification
Royal Game may update this Privacy Policy from time to time. You will be notified of any significant changes via SMS to your registered mobile number or by email.
You can always check when this policy was last updated by looking at the "Last Updated" date at the top of this page. We recommend reviewing it from time to time.
12 Contact
For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@royalgame.onl
- Live Chat: Click the chat icon on the website (24/7)
- Help Center: Help Center View Page
We take privacy-related complaints very seriously and aim to respond within 48 hours.