From opening an account to making a withdrawal — this is your complete guide to everything on Royal Game. And if you ever run into trouble, we're always here to help.
Select the category that best matches your issue
Registration, login, password, profile updates
12 GuidesMobile Pay, Nagad, Rocket, Bank Transfer
8 GuidesWithdrawal rules, processing times, limits
6 GuidesWelcome bonus, wagering, cashback
10 GuidesUnderstanding odds, placing bets, cash-out
15 GuidesSlots, Live Casino, card games, roulette
20 GuidesKYC, two-factor authentication, account security
7 GuidesLimits, Self-Exclusion & Support
5 GuidesOpening an account on Royal Game is quick and easy. Registration takes just a few minutes — all you need is a mobile number and an email address to get started.
Go to the /register page and enter your mobile number and a password of your choice.
Verify your number using the 6-digit OTP code sent to your mobile.
Add your name, date of birth, and preferred payment method — all your information is kept secure.
Deposit via Mobile Pay, Nagad, or Rocket and claim your welcome bonus.
Keep in mind: Each person may only hold one account. If multiple accounts are opened, all of them will be suspended.
A Simple Guide to Deposits & Withdrawals
Deposits are usually instant. Bank transfers may take up to 30 minutes.
Withdrawal Satisfaction Rate
Claiming bonuses on Royal Game is straightforward, but to make the most of them you need to understand the terms. Many players get excited after receiving a bonus and jump straight into playing without reading the conditions — which often leads to problems later.
First-time depositors typically receive a 100% bonus. That means if you deposit ৳1,000, you'll get an extra ৳1,000 as bonus funds. To withdraw from your bonus balance, you'll need to place a certain amount in bets — this is known as the wagering requirement.
Say you receive a ৳1,000 bonus with a 15x wagering requirement. You would need to place a total of ৳15,000 in bets before withdrawing. You don't have to do it all at once — it can be done gradually.
Royal Game offers a cashback percentage on weekly losses. The wagering requirement on this cashback is generally lower than what applies to the welcome bonus.
Tips: Always review the Terms & Conditions page before claiming a bonus. Check three things: the expiry date, the minimum odds required, and which games the bonus can be used on.
The security of your account and funds at Royal Game is our top priority. We use international-standard SSL encryption to keep all your personal information fully protected.
A common question we hear is: "I forgot my password — what do I do?" The answer is simple — click "Forgot Password?" on the login page. An OTP will be sent to your registered mobile number, which you can use to set a new password.
Royal Game supports Two-Factor Authentication (2FA). With 2FA enabled, even if someone gets hold of your password, they still won't be able to log in without the OTP sent to your mobile. Enable it from Settings > Security.
To withdraw larger amounts, you'll need to complete KYC (Know Your Customer) verification. This involves uploading a photo of your national ID card or passport. Verification is usually completed within 24–48 hours, and once done, you won't need to repeat the process.
Royal Game believes gaming should be fun, not stressful. That's why the platform includes several safety tools you can manage entirely on your own.
Set deposit limits — decide in advance how much you can deposit daily, weekly, or monthly. Once a limit is set, you'll need to wait 7 days to increase it, so there's no room for impulsive decisions.
If you ever feel like you need a break from gaming, use the self-exclusion option. You can lock your account anywhere from 24 hours to permanently.
Many users run into a few common issues on Royal Game. In most cases, these can be resolved on your own.
Start by checking your mobile banking app. If the amount has been debited, wait 30 minutes. If it still hasn't appeared, contact support with your transaction ID.
If your Mobile Pay withdrawal hasn't arrived within 4 hours, or a bank transfer within 24 hours, please contact support. Pending KYC verification may also hold up withdrawals.
Reset your password. Entering the wrong password too many times may temporarily lock your account — wait 30 minutes before trying again.
Refresh your browser or clear your cache. If you have a VPN running, turn it off. If the problem persists, contact support.
The fastest way to get help. Average response time is 2–5 minutes.
Active 24/7Support@royalgame.onl — Email us for complex issues.
Response within 2–6 hoursFor urgent issues, message us on WhatsApp.
8 AM — 12 AMYes, completely safe. Royal Game's website runs on HTTPS and all your data is encrypted. You can play directly in your mobile browser — no separate app download required.
That said, a few precautions are worth keeping in mind. Avoid logging in over public Wi-Fi. If you stay logged in on your phone, make sure your screen lock is enabled. If you play on someone else's device, always log out when you're done.
Karim, a player from Bandarban, shared his experience: "I live in the hills where mobile network can be patchy. Even so, I never have trouble playing on Royal Game. Games load fast, and I've never had any issues with deposits or withdrawals."
Most Frequently Asked Questions in the Help Center